1. Home
  2. Privacy Policy
Last Updated: June 2025

Open PH Privacy Policy – How We Handle Your Personal Data

Your personal information belongs to you. Open PH collects only what we need, uses it only for the purposes we state here, and never sells it to anyone. This page explains all of that in plain language – no legalese, no runaround.

What Our Privacy Policy Covers

These are the key areas of data privacy that Open PH addresses. Every registered player is covered by this policy from the moment they create an account.

Data We Collect

What personal information Open PH gathers when you register, deposit, play, and contact support – and the technical data collected automatically when you use the platform.

How We Use It

The specific purposes for which Open PH processes your data – account management, payment processing, fraud prevention, regulatory compliance, and platform improvement.

Who We Share It With

The third parties – payment processors, regulatory bodies, and security partners – that Open PH may share your data with, and the strict conditions that apply to any such sharing.

How We Protect It

The security measures Open PH uses to keep your personal data safe – encryption, access controls, secure data storage, and our breach response procedures.

Your Rights

As a player and as a Filipino resident, you have rights over your personal data – including the right to access, correct, and delete your information held by Open PH.

Cookies and Tracking

How Open PH uses cookies and similar technologies to keep you logged in, remember your preferences, and understand how players use the platform.

open ph

Open PH is built on transparency – including how we handle your personal information.

Privacy at Open PH – The Short Version

Before you dive into the full policy below, here's the honest summary of how Open PH handles your data:

We collect personal information because we have to – to verify your identity, process your deposits and withdrawals, prevent fraud, and comply with Philippine gaming regulations. We don't collect it because we want to build a profile on you or sell it to advertisers.

Your data is stored securely, accessed only by staff who need it to do their jobs, and never sold to third parties for marketing. If a regulatory authority or law enforcement agency makes a lawful request for your data, we are required to comply – but that's true of every licensed platform operating in the Philippines.

You have the right to ask Open PH what data we hold about you, request corrections, and in certain circumstances ask for your data to be deleted. We take those rights seriously and have a process for handling them – it's outlined in the full policy below.

Important: This Privacy Policy applies to the Open PH website and platform at openph.click. It does not apply to any third-party websites or services that may be linked from our platform – those have their own privacy policies that you should review separately.

Contents

1 Who We Are

Open PH operates the online gaming platform accessible at openph.click. For the purposes of this Privacy Policy, Open PH is the data controller responsible for the personal information collected through this platform. When we say "Open PH", "we", "us", or "our", we mean the operator of openph.click.

Our primary contact for all data privacy matters is our support team, reachable at support@openph.click. We aim to respond to all data-related inquiries within five business days.

2 Data We Collect

Open PH collects two broad categories of personal data: information you provide directly, and information collected automatically when you use the platform.

Information You Provide

Data Type Examples When Collected
Identity data Full legal name, date of birth, government ID number Registration and KYC verification
Contact data Email address, mobile number, home address Registration
Financial data GCash or Maya account name, bank account details, transaction records Deposit and withdrawal processing
Verification documents Scanned government ID, proof of billing, selfie for liveness check KYC verification
Support communications Messages, chat transcripts, complaint records When you contact Open PH support

Automatically Collected Data

  • Device information: Device type, operating system version, browser type
  • Usage data: Pages visited, games played, session duration, bet history
  • Location data: Country and approximate region derived from your IP address
  • Technical logs: Login timestamps, error reports, platform performance data
  • Cookie data: See Section 9 for details on how Open PH uses cookies

3 How We Collect Your Data

Open PH collects personal data through the following channels:

  • Directly from you – when you fill in the registration form, submit KYC documents, make a deposit or withdrawal request, or contact our support team
  • Automatically – through cookies, server logs, and platform analytics tools when you browse or use the Open PH platform
  • From payment providers – when you initiate a transaction via GCash, Maya, your bank, or another supported payment method, the provider may share transaction confirmation data with Open PH
  • From identity verification services – Open PH may use third-party KYC services to help verify your identity documents as part of our regulatory obligations

We do not buy or receive personal data from data brokers or marketing list providers.

4 How We Use Your Data

Open PH uses your personal data for specific, clearly defined purposes. We will not use your data for any purpose not listed here without first notifying you and, where required, obtaining your consent.

  • Account management: Creating, maintaining, and securing your Open PH account
  • Identity verification: Confirming your age, identity, and eligibility to use the platform as required by Philippine gaming regulations
  • Payment processing: Processing deposits and withdrawals through your chosen payment method
  • Fraud and security: Detecting and preventing fraudulent activity, money laundering, and account abuse
  • Regulatory compliance: Meeting our obligations to gaming regulatory authorities, tax bodies, and law enforcement as required by Philippine law
  • Customer support: Responding to your queries, complaints, and requests
  • Platform improvement: Analyzing how players use Open PH so we can improve the experience, fix bugs, and develop new features
  • Responsible gaming: Monitoring gaming patterns to identify players who may need access to responsible gaming tools or support
  • Communications: Sending account-related notifications, security alerts, and – where you have opted in – promotional updates about Open PH offers
Marketing communications: Open PH will only send you promotional emails or messages if you have opted in during registration or through your account settings. You can unsubscribe from marketing communications at any time without affecting your access to the platform.

5 Legal Basis for Processing

Open PH processes your personal data on the following legal grounds under the Republic Act No. 10173 (Data Privacy Act of 2012) and its implementing rules:

  • Contract performance: Processing necessary to provide the Open PH service you've signed up for – account management, payments, game access
  • Legal obligation: Processing required to comply with Philippine gaming regulations, anti-money laundering laws, and other applicable legislation
  • Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where these interests do not override your fundamental rights
  • Consent: Processing for marketing communications and optional features, where you have given clear consent that you can withdraw at any time

6 Who We Share Your Data With

Open PH does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:

  • Payment processors: GCash, Maya, GrabPay, BDO, BPI, UnionBank, Visa/Mastercard networks – to process your deposits and withdrawals
  • Identity verification providers: Third-party KYC services used to verify your government ID and other documents as required by regulations
  • IT and platform infrastructure providers: Cloud hosting, security monitoring, and analytics services that power the Open PH platform
  • Regulatory and government authorities: Philippine gaming regulators, the Anti-Money Laundering Council (AMLC), and other authorities when required by law
  • Law enforcement: Where Open PH receives a lawful request or court order
  • Fraud prevention and security services: Third-party services that help us detect and prevent unauthorized access, fraud, and abuse

All third parties who process personal data on behalf of Open PH are required to handle that data securely and in accordance with this Privacy Policy and applicable Philippine data protection law.

7 How Long We Keep Your Data

Open PH retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including our legal obligations. Here's a general guide to our retention periods:

  • Account data: Retained for the lifetime of your account and for a minimum of five years after account closure, as required by Philippine gaming and anti-money laundering regulations
  • Transaction records: Retained for a minimum of five years from the date of the transaction
  • KYC documents: Retained for the duration of your account and five years after closure
  • Support communications: Retained for three years from the date of the communication, unless relevant to a longer-running dispute or investigation
  • Marketing consent records: Retained for the period you remain opted in, plus one year after you opt out

When data is no longer required, Open PH will securely delete or anonymize it so it can no longer be linked back to you.

8 How We Protect Your Data

Open PH takes the security of your personal data seriously. We implement a range of technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction:

  • Encryption in transit: All data transmitted between your device and the Open PH platform is encrypted using TLS (Transport Layer Security)
  • Encryption at rest: Sensitive data stored in our systems, including financial information and identity documents, is encrypted at rest
  • Access controls: Personal data is accessible only to Open PH staff who need it to perform their job functions, and only after appropriate authentication
  • Regular security reviews: Open PH conducts regular reviews of our security infrastructure and access policies
  • Breach response: In the event of a data breach that affects your rights and freedoms, Open PH will notify you and the relevant Philippine authorities within the timeframes required by law
Your role in security: Open PH can protect our systems, but we can't protect your account if you share your password or fall for a phishing attempt. Always log in directly at openph.click and never give your password to anyone – including anyone claiming to be Open PH staff.

9 Cookies and Similar Technologies

Open PH uses cookies and similar tracking technologies to make the platform work properly and to improve your experience. Here's what each type of cookie does:

Cookie Type Purpose Can You Opt Out?
Essential Keep you logged in, maintain your session, remember your language preference No – these are required for the platform to function
Analytics Understand how players use the platform, identify popular games and features, track errors Yes – via your browser settings or our cookie preference center
Security Detect bots, prevent fraud, identify suspicious login patterns No – these are required for platform security
Preference Remember display settings, game preferences, notification choices Yes – disabling these may affect your experience

Most browsers allow you to block or delete cookies through their settings. Note that blocking essential or security cookies may prevent the Open PH platform from working correctly.

10 Your Data Rights

Under the Data Privacy Act of 2012 and its implementing rules, you have the following rights in relation to your personal data held by Open PH:

  • Right to be informed: You have the right to know that Open PH is collecting your data and what we're doing with it – that's what this Privacy Policy is for.
  • Right of access: You can request a copy of the personal data Open PH holds about you.
  • Right to rectification: If any of your data is inaccurate or incomplete, you can ask Open PH to correct it.
  • Right to erasure: In certain circumstances, you can ask Open PH to delete your personal data. Note that we may be required to retain certain data for regulatory compliance purposes even after a deletion request.
  • Right to object: You can object to Open PH processing your data for direct marketing or for purposes based on our legitimate interests.
  • Right to data portability: Where technically feasible, you can request your data in a structured, commonly used format.
  • Right to lodge a complaint: If you believe Open PH has not handled your data in accordance with applicable law, you have the right to file a complaint with the National Privacy Commission of the Philippines.

To exercise any of these rights, contact our support team at support@openph.click with the subject line "Data Privacy Request". We will respond within 30 days. Identity verification will be required before we process any request.

11 Children's Privacy

Open PH is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you may not register for or use the Open PH platform.

If Open PH discovers that personal data has been collected from a player who is under 18, we will immediately close the account and delete all associated personal data. If you have reason to believe a minor has registered an account at Open PH, please contact us at support@openph.click so we can investigate and take appropriate action.

12 Changes to This Privacy Policy

Open PH may update this Privacy Policy from time to time to reflect changes in our data practices, applicable Philippine law, or regulatory requirements. When we make material changes, we will notify registered players via their registered email address and post a notice on the Open PH platform.

The "Last Updated" date at the top of this page shows when the current version of the Privacy Policy was published. Continued use of Open PH after the effective date of any changes means you accept the updated policy. If you disagree with any changes, you should stop using the platform and contact us to close your account.

13 Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or to your personal data held by Open PH, please get in touch with us:

  • Email: support@openph.click
  • Subject line for data requests: "Data Privacy Request"
  • Response time: We aim to respond to all data privacy inquiries within five business days, and to complete data subject requests within 30 days

For general questions about using Open PH, you can also visit our FAQ page.

open ph

Open PH gives every Filipino player full visibility and control over their personal data.

Your Privacy Rights at a Glance

Under the Philippine Data Privacy Act of 2012, every Open PH player has meaningful rights over their personal information. Here's a quick breakdown – and how to use them.

Access Your Data

Request a copy of everything Open PH holds about you. We'll send it within 30 days.

Correct Your Data

If something is wrong or out of date, ask us to fix it through your account or by email.

Delete Your Data

Ask Open PH to erase your data. Some data must be kept for regulatory compliance, but we'll be upfront about what and why.

Object to Processing

Opt out of marketing communications or object to processing based on legitimate interests at any time.

Portability

Request your data in a machine-readable format that you can take elsewhere, where technically feasible.

File a Complaint

If you believe we've mishandled your data, you can escalate to the National Privacy Commission of the Philippines.

open ph

From Binondo to Bonifacio Global City – Open PH protects the data of every Filipino player on the platform.

Our Commitment to Filipino Players

Privacy isn't something Open PH ticks off a checklist. It's part of how we think about building a platform that Filipino players can actually trust. When you share your personal information with us – your name, your GCash number, your ID – you're extending a form of trust, and we don't take that lightly.

We've built data minimization into how the platform works. If we don't need a piece of information to provide our service, we don't collect it. If we don't need to keep it anymore, we delete it. If a third party needs access to it, we make sure they have proper data handling obligations in place before we share anything.

Open PH also complies with the Republic Act No. 10173, the Data Privacy Act of 2012, which governs how personal data is collected and processed in the Philippines. Our practices align with the implementing rules issued by the National Privacy Commission, and we update our procedures when the regulatory guidance evolves.

One thing we'll never do is sell your personal data to advertisers, data brokers, or marketing companies. That's not part of how Open PH makes money, and it never will be. The platform earns revenue from gaming – not from trading in your information.

If you ever have questions about how Open PH handles your data, our team is available 24/7 at support@openph.click. We respond to every inquiry personally.

Play at Open PH – Where Your Privacy Is Protected

Now that you know exactly how Open PH handles your data, join the community and enjoy gaming the way it should be – safe, fair, and transparent.

Create Your Free Account Already a Member? Log In